Refund Eligibility
Refund eligibility is determined by the applicable booking confirmation, cancellation terms, services already used or committed, and recoveries available from third-party suppliers. Approval of a cancellation request does not automatically mean that the full amount paid is refundable.
Refund Calculation
Any applicable cancellation charge, non-refundable supplier cost, payment-gateway charge or other amount disclosed in the booking terms may be deducted before the refundable balance is calculated.
Processing
Once the refundable amount is verified and approved, the team will initiate processing through the appropriate payment channel. Bank, gateway or card-network settlement time is outside Attitude for Adventure's direct control.
Original Payment Method
Where operationally possible, refunds are returned to the original payment method or to verified bank details belonging to the payer. Additional verification may be requested to prevent incorrect or fraudulent transfers.
Duplicate / Excess Payment
Verified duplicate or excess payments will be reconciled against the booking and any eligible balance will be processed after payment verification.
Package-Specific Terms
If a quotation or booking confirmation specifies a different refund timeline or non-refundable component, that written package-specific term will apply.